Crisis Communications
This article is about crisis communications: what they are, and tips on how to deal with crises in a productive way.
Any publicity is good publicity, right? Well, if you've just been hit by a major scandal, whether it's about something true or if somebody is publishing misinformation about your company, you could be shaking your head. You're probably wishing that the whole nasty thing would just go away, and that you could go back to where you were before. You're wishing that there didn't have to be such a thing as crisis communications.
Well, the bad news is that scandals hit, crises come, and people will spread rumors. Even if your products are fool-proof, your accounting is impeccable, and all of your employees are of the highest ethical and moral standards, you still have competitors. There will always be people out there who want to spread rumors and give out misinformation. You'll have to deal with these rumors too, and you'll have to deal with them quickly. Because if the news media has no idea that the rumors are wrong, they'll publish them. And as the story spreads, your situation becomes more desperate.
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